Terms of Service

1. Acceptance of Terms

By accessing and using the tandrovika.top website and services, you agree to be bound by these Terms of Service ("Terms"). These Terms constitute a legally binding agreement between you and tandrovika.top AS, a Danish company registered under CVR36251479.

If you do not agree to these Terms, you must not use our website or services. Your continued use of tandrovika.top constitutes your acceptance of any modifications to these Terms.

2. Description of Services

tandrovika.top provides restaurant customer loyalty analytics platform services, including but not limited to:

• Customer behaviour tracking and analysis
• Loyalty programme management tools
• Revenue optimisation analytics
• Marketing automation features
• Real-time dashboard and reporting
• Integration services with POS and reservation systems

Our services are designed to help restaurants understand customer behaviour, improve retention, and increase revenue through data-driven insights.

3. User Accounts and Registration

To access certain features of our platform, you must create an account and provide accurate, current, and complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorised use of your account
• Ensuring all registration information remains accurate and up-to-date

We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.

4. User Obligations

When using our services, you agree to:

• Comply with all applicable laws and regulations
• Use the services only for legitimate business purposes
• Respect the privacy and rights of customer data subjects
• Maintain appropriate data protection measures
• Not attempt to reverse engineer or compromise our platform security
• Not use the services to transmit harmful or malicious content
• Not share your account access with unauthorised third parties

5. Data Processing and Privacy

Our processing of personal data is governed by our Privacy Policy and applicable data protection laws, including GDPR. By using our services, you acknowledge that:

• You have the legal right to provide customer data for processing
• You will obtain necessary consents from data subjects
• You will comply with data protection obligations as a data controller
• We act as a data processor for customer data you provide

6. Payment Terms

Payment terms for our services include:

• Subscription fees are billed monthly or annually as selected
• Payments are due in advance of the service period
• All fees are in Euros (EUR) unless otherwise specified
• Late payments may result in service suspension
• Refunds are provided according to our refund policy

7. Intellectual Property

The tandrovika.top platform, including all software, algorithms, designs, text, graphics, and other content, is owned by tandrovika.top AS and protected by intellectual property laws. You are granted a limited, non-exclusive licence to use our services for your business purposes.

You retain ownership of your customer data and content. By using our services, you grant us a licence to process this data solely for the purpose of providing our analytics services.

8. Service Availability

We strive to maintain high service availability but cannot guarantee uninterrupted access. Our services may be temporarily unavailable due to:

• Scheduled maintenance and updates
• Technical difficulties or system failures
• Third-party service provider issues
• Force majeure events beyond our control

9. Limitation of Liability

To the maximum extent permitted by law, tandrovika.top AS shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.

Our total liability for any claims arising from or related to these Terms or our services shall not exceed the amount paid by you for our services in the twelve months preceding the claim.

10. Disclaimers

Our services are provided "as is" and "as available" without warranties of any kind. We disclaim all warranties, express or implied, including but not limited to:

• Merchantability and fitness for a particular purpose
• Non-infringement of third-party rights
• Accuracy or completeness of analytics results
• Uninterrupted or error-free service operation

11. Indemnification

You agree to indemnify and hold harmless tandrovika.top AS from any claims, damages, losses, or expenses arising from:

• Your use of our services in violation of these Terms
• Your violation of applicable laws or regulations
• Infringement of third-party rights by your content or data
• Unauthorised use of your account by third parties

12. Termination

Either party may terminate the service agreement with appropriate notice:

• You may cancel your subscription at any time through your account settings
• We may terminate your account for violation of these Terms
• Termination does not relieve you of payment obligations for services already provided
• Upon termination, your access to the platform will cease and data may be deleted according to our retention policy

13. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting the updated Terms on tandrovika.top with a new "Last updated" date. We will notify users of material changes via email or platform notifications.

Your continued use of our services after such modifications constitutes acceptance of the updated Terms.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of Denmark. Any disputes arising from or relating to these Terms or our services shall be subject to the exclusive jurisdiction of the Danish courts, with venue in Copenhagen.

For users within the European Union, applicable EU consumer protection laws may provide additional rights that cannot be waived by these Terms.

15. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the original intent.

16. Contact Information

For questions about these Terms of Service, please contact us:

• Email: [email protected]
• Phone: +45 35 55 91 56
• Address: tandrovika.top AS, Frederiksborggade 65, 1028 Copenhagen, Denmark
• Business Hours: Monday - Friday: 10:00 - 19:00

These Terms of Service constitute the entire agreement between you and tandrovika.top AS regarding the use of our services and supersede all prior agreements and understandings.